One of the communication strategies we talk about in our DEI workshops with organizational clients is what we like to call the “tell me more” strategy - in other words, leaning into curiosity in order to de-escalate a situation and foster an environment and culture where difficult conversations across difference can take place.
While it is not always the right strategy, particularly if hearing more from someone is likely to only cause more harm (you actually have to genuinely be ready to hear more) it can even be a strategy for responding to aggressions, micro or otherwise.
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